Frequently asked questions
What are Terrakanna botanical extracts?

Terrakanna extracts are standardized, HPLC-tested botanical powders packaged in small batches in the Netherlands. They are intended for aromatic, ritual, ethnobotanical, or research use.
Are these products food, supplements, or medicines?

No. Terrakanna extracts are not sold or marketed as foods, dietary supplements, or medical products.

They are botanical extracts for non-ingestive, non-medical use.
Do your extracts contain additives or fillers?

No. Every Terrakanna product is 100% pure botanical extract, verified by third-party laboratory testing.
Where do your botanicals come from?

Our extracts are produced in PRC under controlled conditions, then shipped worldwide.
Do you offer Certificates of Analysis (COAs)?

Yes. Every batch is independently tested using HPLC.

You can view all reports on our product page.

Ordering & Shipping
Do you ship worldwide?

Yes. Terrakanna ships globally using secure, reliable fulfillment partners.

Shipping rates are automatically calculated at checkout.
How long does shipping take?

Delivery times vary by region:

EU: 2–4 business days
US & Canada: 2–5 business days
Oceania: 5–10 business days
Rest of the World: varies by location

After your order is finalized you will receive a tracking no.
Will my order be shipped discreetly?

Yes. All packages are shipped in plain, unbranded packaging without product names on the exterior.
Can I track my order?

Yes. Tracking information is automatically sent once your order is dispatched.
How much does shipping cost?

We charge a flat $7 shipping rate. Orders over $75 qualify for free delivery.

Legal & Safety
Are Terrakanna products legal in my country?

In most countries worldwide: yes. However, botanical regulations vary by region. Customers are responsible for verifying their local laws before placing an order.
Are your products safe?

Terrakanna provides pure botanical extracts, not intended for food, ingestion, or medical use.

We recommend keeping all botanicals:

Stored in a cool, dry place
Away from children and pets
In original packaging
Can I return or refund my order?

For safety reasons, botanical products cannot be returned once opened.

If your item arrives damaged or incorrect, contact us and we will assist immediately.

Wholesale & Business
Do you offer wholesale pricing?

Yes. Wholesale and private label opportunities are available.

Contact us for volume-based pricing.
Can Terrakanna products be resold?

Yes, as long as they are marketed in accordance with your region’s regulations and not as ingestible products.
How can I reach customer support?

For any questions, support requests or wholesale inquiries, contact us at:

support@terrakanna.com